Ashwin Kaur
About Ashwin Kaur
Ashwin Kaur is a CrITsit Manager at AirAsia, specializing in Incident, Change, Problem, and Disaster Recovery. She has extensive experience in IT service management, having held various roles at companies such as Technip Energies, T-Systems Malaysia, IBM, and Wolters Kluwer.
Current Role at AirAsia
Ashwin Kaur serves as the CrITsit Manager (Incident, Change, Problem and Disaster Recovery) at AirAsia. She has held this position since 2021, working in Sepang, Selangor, Malaysia. In her current role, she is responsible for managing critical incidents, changes, problems, and disaster recovery processes to ensure operational efficiency.
Previous Experience at T-Systems Malaysia
Ashwin Kaur has extensive experience at T-Systems Malaysia, where she worked in various roles from 2012 to 2021. She started as a System Engineer (Wintel) for one year and later transitioned to a Middleware Engineer for three years. She also held the position of Assistant Team Lead and Change Manager for five years. During her tenure, she simplified processes for Change, Incident, and Problem Management and achieved significant budget savings for the IT Department.
Career Background in IT Support
Ashwin Kaur began her career in IT support as a Technical Helpdesk Specialist Level 1 at IBM, where she worked from 2006 to 2008. She then joined Wolters Kluwer as a Desktop Support Analyst, serving from 2008 to 2012. Her roles in these positions provided her with foundational skills in technical support and customer service.
Educational Background
Ashwin Kaur studied at Multimedia University, where she earned a Bachelor of Business Administration (B.B.A.) degree in International Business. Her studies spanned from 2002 to 2006, equipping her with essential business knowledge applicable in her professional career.
Achievements and Recognition
Throughout her career, Ashwin Kaur has received recognition for her performance. She improved her team's Key Performance Indicators (KPI) from Red to Green within three months during her time at T-Systems. Additionally, she was awarded the Star Employee title for her outstanding contributions and is recognized as an evident public speaker.