Carla Marie Navarro
About Carla Marie Navarro
Carla Marie Navarro is a Cabin Crew member at AirAsia, where she has worked since 2017. She has a background in hotel and restaurant management and experience in providing first aid and assisting passengers with specific needs.
Work at AirAsia
Carla Marie Navarro has been employed at AirAsia as Cabin Crew since 2017. In this role, she is responsible for ensuring passenger safety and comfort during flights. She has also worked as a Hotel Partnership Sourcing Officer at AirAsia from 2020 to 2021, where she contributed to the company's hotel partnership initiatives. Her experience in the airline industry spans over seven years, during which she has developed skills in customer service and emergency response.
Previous Employment Experience
Before joining AirAsia, Carla worked at Rockwell Land Corporation as an Administrative Assistant from 2014 to 2016. This role involved various administrative tasks that supported the company's operations. Her career in the airline industry began after her tenure at Rockwell Land Corporation, where she transitioned to a role that involved direct customer interaction and service.
Education and Expertise
Carla holds a Bachelor’s Degree in Hotel and Restaurant Management from the University of Santo Tomas, which she completed from 2010 to 2014. This educational background has equipped her with knowledge relevant to customer service and hospitality, enhancing her capabilities in her current role as Cabin Crew.
Skills in Emergency Response
Carla has experience administering first aid during medical emergencies on flights. This skill is critical in her role as Cabin Crew, where she is trained to handle various situations that may arise during air travel. Her ability to provide special attention to passengers with specific needs, such as the elderly or disabled, further demonstrates her commitment to passenger safety and comfort.
Sales and Customer Service
In her role as Cabin Crew, Carla pursues sales targets by selling commercial goods during flights. This aspect of her job combines customer service with sales, allowing her to engage with passengers while contributing to the airline's revenue through in-flight sales.