Charumathy Somasundaram
About Charumathy Somasundaram
Charumathy Somasundaram is a Ground Operations Manager at AirAsia, where she has worked since 2017. She previously held the position of Manager-Customer Services at Jet Airways for 17 years.
Work at AirAsia
Charumathy Somasundaram has served as the Ground Operations Manager at AirAsia since 2017. In this role, she oversees various aspects of ground operations, ensuring efficient service delivery and operational excellence. Her responsibilities include managing ground staff, coordinating with other departments, and implementing safety protocols. Based in Bengaluru, Karnataka, India, she has contributed to enhancing the overall operational efficiency of the airline.
Previous Experience at Jet Airways
Before joining AirAsia, Charumathy Somasundaram worked at Jet Airways for 17 years, from 1997 to 2014. During her tenure, she held the position of Manager-Customer Services. In this capacity, she was responsible for managing customer interactions and ensuring high levels of service quality. Her extensive experience in the airline industry has equipped her with valuable insights into customer service and operational management.
Education and Expertise
Charumathy Somasundaram completed her Bachelor of Arts degree at Chennai University, studying from 1993 to 1995. This educational background has provided her with foundational knowledge and skills applicable to her roles in the airline industry. Her expertise encompasses ground operations management and customer service, which she has developed over her extensive career.
Professional Background
Charumathy Somasundaram has built a solid professional background in the airline industry, spanning over two decades. Her career began at Jet Airways, where she gained significant experience in customer service management. Since 2017, she has been with AirAsia, focusing on ground operations. Her roles have involved direct interaction with operational processes and customer service, contributing to her comprehensive understanding of the airline sector.