Cherlene Walker

Cherlene Walker

Cabin Crew @ AirAsia

About Cherlene Walker

Cherlene Walker is a cabin crew member at AirAsia X, where she has worked since 2014. She has a strong background in customer service across various industries, including aviation and logistics, and holds a diploma in hotel management.

Work at AirAsia

Cherlene Walker has been employed at AirAsia X since 2014, serving as a cabin crew member. Over her tenure of ten years, she has gained extensive experience in the aviation industry. Her role involves ensuring passenger safety and comfort while maintaining high standards of service. Cherlene's commitment to her duties contributes to the overall customer experience at AirAsia.

Education and Expertise

Cherlene Walker studied at INTI International University & Colleges, where she focused on hotel management. She completed a Diploma of Education from 2009 to 2012. Her educational background has equipped her with skills relevant to customer service and hospitality, which she applies in her current role in aviation.

Background in Customer Service

Cherlene has a strong background in customer-facing roles across multiple industries, including aviation and logistics. She has developed expertise in maintaining high levels of professionalism and customer loyalty through empathy and transparency. This experience enhances her ability to effectively engage with passengers and address their needs.

Previous Work Experience

Before her current role at AirAsia, Cherlene Walker worked as a clearance broker at FedEx for five months in 2021. Additionally, she served as a Customer Service Representative for Shopee at Scicom MSC Berhad from 2020 to 2021. These positions provided her with valuable experience in customer service and logistics.

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