Dee Daut
About Dee Daut
Dee Daut serves as the Head of Customer Strategy at AirAsia, where he applies his extensive knowledge in Quality Management to enhance customer satisfaction. He holds an MBA from the University of the West of Scotland and has previously held leadership roles at AirAsia and PayPal.
Current Role at AirAsia
Dee Daut currently serves as the Head of Customer Strategy at AirAsia, a position held since 2021. In this role, Dee focuses on developing and implementing strategies that enhance customer experience and satisfaction. The position is based in Sepang, Selangor, Malaysia. Dee's responsibilities include analyzing customer feedback and translating it into actionable strategies to improve service delivery.
Previous Experience at AirAsia
Prior to the current role, Dee Daut worked at AirAsia as the Head of Customer Operations from 2018 to 2021. During this three-year tenure, Dee managed customer service operations, ensuring efficient processes and high levels of customer satisfaction. The experience gained in this role contributed to Dee's expertise in customer service management.
Professional Background at PayPal
Dee Daut has also held a significant position at PayPal as the Group Leader for Customer Solutions in the Asia Pacific region from 2016 to 2017. In this role, Dee led a team focused on enhancing customer support and solutions, contributing to the overall customer experience in the region. This experience further developed Dee's skills in customer service leadership.
Education and Expertise
Dee Daut possesses a Master of Business Administration (MBA) from the University of the West of Scotland, completed between 2021 and 2023. Additionally, Dee has a Diploma in Administrative Assistant and Secretarial Science from Rima Secretarial Finishing School. Dee's educational background also includes a Certificate in Contact Center Management from Western Kentucky University, achieved in 2012. Dee has in-depth knowledge in Quality Management, utilizing tools such as DMAIC, root-cause analysis, and PDCA.
Achievements in Customer Satisfaction
Dee Daut has implemented numerous successful projects aimed at increasing customer loyalty throughout their career. These initiatives have garnered several awards for the organizations Dee has worked with. Dee is passionate about exceeding customer satisfaction and effectively translating customer feedback into opportunities for improvement.