Diane Sassha
About Diane Sassha
Diane Sassha is a Flight Attendant at AirAsia, recognized for her involvement in crisis management and peer support initiatives. She has contributed to the development of support resources and training programs aimed at enhancing the mental well-being of her colleagues.
Work at AirAsia
Diane Sassha has been employed as a Flight Attendant at AirAsia since 2019. In this role, she is responsible for ensuring passenger safety and comfort during flights. Her experience in the airline industry spans over five years, contributing to her expertise in customer service and crisis management.
Education and Expertise
Diane Sassha studied at the University of Nottingham Malaysia, where she earned a Bachelor's degree in Psychology from 2015 to 2018. She also attended Universiti Tunku Abdul Rahman (UTAR), completing a Foundation degree in Art/Art Studies, General in 2015. Her educational background supports her involvement in mental health initiatives and peer support programs.
Background
Diane Sassha has actively participated in various initiatives aimed at enhancing mental well-being among colleagues. She joined the Critical Incident Stress Management (CISM) team a year ago, focusing on stress management and peer support. Her commitment to mental health is evident through her leadership role in the Peer Support Team.
Achievements in Peer Support and Training
Diane played a significant role in developing the Peer Support Handbook Manual, collaborating with key personnel to create comprehensive guidelines. She has also led Regional Group Session Training Programs that focus on Peer Support Awareness, engaging diverse groups including pilots, crew, management, and staff. Her involvement demonstrates her dedication to fostering a supportive work environment.
Crisis Management Skills
Diane Sassha has been actively involved in providing Psychological First Aid during challenging periods, such as retrenchment and furloughs. This involvement highlights her crisis management skills and her commitment to supporting colleagues during difficult times.