Emma Fatima
About Emma Fatima
Emma Fatima is a customer care professional with a Bachelor of Arts degree from Universiti Teknologi Mara, which she obtained between 2007 and 2010. She has worked at Malaysia Airlines as a customer service agent since 2014 and has been with AirAsia in a customer care role since 2015.
Work at Malaysia Airlines
Emma Fatima has been employed at Malaysia Airlines since 2014. In her role as a customer service agent, she has contributed to enhancing customer satisfaction and addressing passenger inquiries. Her tenure at the airline spans 10 years, during which she has developed skills in customer interaction and service management.
Work at AirAsia
Emma Fatima has worked at AirAsia since 2015, serving in the customer care department. Over her 9 years with the company, she has focused on providing support and assistance to customers, ensuring a positive experience for travelers. Her role involves handling customer queries and resolving issues related to bookings and services.
Education and Expertise
Emma Fatima studied at Universiti Teknologi Mara, where she earned a Bachelor of Arts degree from 2007 to 2010. This educational background has equipped her with knowledge and skills relevant to her roles in customer service within the aviation industry.
Background
Emma Fatima has a background in customer service, with extensive experience in the airline industry. She has worked in two major airlines in Malaysia, gaining insights into customer needs and operational processes. Her career reflects a commitment to enhancing customer experiences in the travel sector.