Emma Richard
About Emma Richard
Emma Richard has worked in customer care roles for Malaysia Airlines and AirAsia for a combined total of 19 years. She has been a customer service agent at Malaysia Airlines since 2014 and has been with AirAsia since 2015.
Work at Malaysia Airlines
Emma Richard has been employed at Malaysia Airlines since 2014. In her role as a customer service agent, she has accumulated ten years of experience in the airline industry. Her responsibilities include assisting customers with inquiries, managing bookings, and providing support to enhance the overall customer experience.
Work at AirAsia
Emma Richard has been a part of AirAsia's customer care team since 2015. With nine years of experience in this position, she focuses on addressing customer needs, resolving issues, and ensuring satisfaction. Her role is integral to maintaining the airline's reputation for customer service excellence.
Customer Care Expertise
Emma Richard possesses extensive expertise in customer care within the airline sector. Her experience at both Malaysia Airlines and AirAsia has equipped her with the skills necessary to handle various customer service scenarios. She is adept at communication, problem-solving, and delivering effective support to passengers.