Estian Anugrah
About Estian Anugrah
Estian Anugrah is a Customer Experience Executive with a background in Communication and Media Studies. He has extensive experience in customer relations, project management, and team leadership across various organizations, currently serving as a Sales Program & Campaign Supervisor at Ninja Van in Jakarta, Indonesia.
Work at AirAsia
Estian Anugrah has been employed at AirAsia since 2018, currently holding the position of Customer Experience Executive. His role focuses on enhancing customer satisfaction and engagement. Prior to this position, he served as a Customer Happiness Executive from 2018 to 2020, where he contributed to improving customer service initiatives. His experience at AirAsia spans over six years, during which he has developed skills in customer relations and service management.
Current Role at Ninja Van
Estian Anugrah is currently the Sales Program & Campaign Supervisor at Ninja Van, a position he has held since 2021. In this role, he oversees sales programs and campaigns, leveraging his expertise in project management and team leadership. His tenure at Ninja Van has further solidified his experience in the logistics and delivery sector within Jakarta, Indonesia.
Education and Expertise
Estian Anugrah studied Communication and Media Studies at Universitas Sebelas Maret, where he earned an Associate's degree from 2013 to 2017. He also completed his high school education at SMA Negeri 2 Surakarta from 2010 to 2013. His educational background has equipped him with skills relevant to customer experience and communication, which he applies in his professional roles.
Previous Experience
Before his current roles, Estian Anugrah worked in various positions that contributed to his professional development. He served as a Customer Relation & Engagement Supervisor at Ninja Van for six months in 2020 and as a Content Management & Analysis Team member at LINE Plus Corp for eight months from 2017 to 2018. Additionally, he held the position of Quality and Service Manager at AIESEC from 2015 to 2016, where he managed service quality for the organization.
International Experience
Estian Anugrah participated in an exchange program in Da Nang, Vietnam, in 2014. This experience provided him with exposure to international environments and diverse cultures, enhancing his adaptability and understanding of global customer service practices.