Felicia Ye
About Felicia Ye
Felicia Ye is a Customer Care Executive at AirAsia, where she has worked since 2015. She holds a Bachelor of Arts from Guangdong University of Foreign Studies, which she completed in 2009, and has previous experience at Air France in various customer care roles.
Work at AirAsia
Felicia Ye has been employed at AirAsia since 2015, serving as a Customer Care Executive. In this role, she is responsible for addressing customer inquiries and ensuring a high level of service. Her tenure at AirAsia spans over nine years, during which she has contributed to enhancing customer satisfaction and support processes.
Previous Experience at Air France
Before joining AirAsia, Felicia Ye worked at Air France. She held the position of Customer Care Supervisor from 2014 to 2015, where she oversaw customer service operations. Prior to that, she served as a Customer Care Officer from 2011 to 2014, gaining valuable experience in customer relations and support.
Education and Expertise
Felicia Ye studied at Guangdong University of Foreign Studies, where she earned a Bachelor of Arts degree from 2005 to 2009. This educational background has equipped her with skills relevant to her roles in customer care, particularly in communication and problem-solving.
Career Timeline
Felicia Ye's career in customer service began in 2011 when she joined Air France as a Customer Care Officer. She advanced to the role of Customer Care Supervisor in 2014, before transitioning to AirAsia in 2015. Her professional journey reflects a consistent focus on customer care and support.