Firdaus Abhar Ali ✈️ 🤖
About Firdaus Abhar Ali ✈️ 🤖
Firdaus Abhar Ali is an Engineering Manager specializing in Customer Service and Engagement at AirAsia, where he has worked since 2021. He has extensive experience in technology roles across various companies, including positions in AI, software engineering, and project management.
Current Role at AirAsia
Currently, Firdaus Abhar Ali serves as the Engineering Manager for Customer Service & Engagement at AirAsia. He has held this position since 2021 in Kuala Lumpur, Malaysia. In this role, he focuses on enhancing customer experience and operational efficiency within the customer contact center. His leadership aims to guide the technical direction and implementation of innovative solutions that improve service delivery.
Previous Experience at AirAsia
Firdaus previously worked at AirAsia as the Technology Lead for AI Chatbot from 2020 to 2021. During this time, he was responsible for developing AI-driven solutions to improve customer interaction. Additionally, he served as a mentor at RedBeat Academy from 2020 to 2021, where he guided aspiring professionals in the field.
Professional Background
Firdaus has a diverse professional background, having worked in various roles across multiple companies. He held positions at Instance Inc Pte. Ltd. as a Senior Android Engineer and R&D Manager. He also worked at Green Packet Berhad as a Solution Architect and Head of Software Engineering, where he led projects involving Blockchain, IoT, and AI technologies. His experience spans over a decade in software engineering and project management.
Educational Qualifications
Firdaus holds a Master in Engineering with Honors in Electronic and Communications from the University of Nottingham, which he completed from 2006 to 2009. He also earned a Diploma in Electrical Engineering from Universiti Tenaga Nasional between 2002 and 2005. His educational background provides a strong foundation for his technical expertise in engineering and technology.
Contributions to Medical Technology
Firdaus has significant experience in the medical technology sector, particularly during his time at Materialise. He contributed to the development of CAD-assisted medical imaging and patient-specific implant designs in an FDA Class-II medical software environment. His work included participation in US FDA 510k submissions for surgical planning guides, showcasing his involvement in regulatory processes for medical devices.