Gita Yubilate Tipana Ginting
About Gita Yubilate Tipana Ginting
Gita Yubilate Tipana Ginting is an Advanced Certified Expert and Senior Executive in Customer Happiness at AirAsia, with a strong background in the tourism and travel industry. She has previously held roles in customer service and management, including positions at FIFGROUP and the Indonesia Asian Para Games 2018 Organizing Committee.
Work at AirAsia
Gita Yubilate Tipana Ginting currently serves as a Senior Executive in the Advanced Certified Experts (ACE Team) at AirAsia, a position she has held since 2022. Her role focuses on enhancing customer happiness, contributing to the airline's commitment to customer service excellence. Prior to this, she worked as an Executive in Customer Happiness at AirAsia for three months in 2022. Her responsibilities include addressing customer inquiries and improving overall customer satisfaction.
Education and Expertise
Gita holds a Bachelor’s degree in Tourism and Travel Services Management from Sekolah Tinggi Pariwisata Bandung (NHI), where she studied from 2014 to 2018. Her academic background provides her with a comprehensive understanding of the tourism and travel industry. She possesses expertise in Microsoft Office and management, which supports effective teamwork and project execution in her professional roles.
Background in Customer Service
Gita has a strong background in customer service, with experience in various roles within the leisure, travel, and tourism industry. Before joining AirAsia, she worked as a Customer Relationship Management Officer at FIFGROUP from 2020 to 2022. Additionally, she served as a Freelance Guide at Viva Wisata Indonesia from 2017 to 2018, where she developed her skills in communication and customer engagement.
Experience with Indonesia Asian Para Games 2018
In 2018, Gita worked as a Tour Assistant for the Indonesia Asian Para Games 2018 Organizing Committee (INAPGOC) for one month in the Greater Jakarta Area. This role involved assisting with tour operations and enhancing the experience of visitors during the event, showcasing her ability to manage customer interactions in a high-profile setting.