Harvin Dhaliwal
About Harvin Dhaliwal
Harvin Dhaliwal serves as the Manager of the Continuous Monitoring Team at AirAsia, where he has worked since 2017. He focuses on developing controls to prevent revenue leakages and ensure compliance with company standards.
Work at AirAsia
Harvin Dhaliwal has been employed at AirAsia since 2010, holding various positions over the years. Currently, he serves as the Manager of the Continuous Monitoring Team at RedQ, Sepang, a role he has held since 2017. In this capacity, he focuses on developing built-in controls to mitigate business complexities and aims for zero tolerance towards revenue leakages and non-compliance transactions. Prior to his current role, he worked as a Duty Executive from 2012 to 2017 and as a Regional Reservation Control Officer from 2010 to 2012.
Previous Work Experience
Before joining AirAsia, Harvin Dhaliwal gained experience at Scicom (MSC) Bhd, where he worked as an AirAsia Pre-Fight Agent for 10 months in 2010 and as a Live Chat Agent for 3 months in the same year. He also served as a Call Center Agent at Scicom from 2009 to 2010. Additionally, he worked as a Telemarketer at VADS Berhad from 2008 to 2009, further diversifying his professional background.
Responsibilities and Contributions
In his current role, Harvin Dhaliwal prepares presentations for management that address revenue leakages and non-compliance with the company's standard operating procedures. He enhances automation reports with updates based on amended internal instructions and terms and conditions. Furthermore, he is responsible for compiling monthly reports and loss and recovery reports for management review, detailing exceptions and total revenue lost and recovered. His efforts contribute to driving operational and service excellence within the team.
Focus on Operational Excellence
Harvin Dhaliwal is dedicated to improving operational systems, processes, and policies within the Continuous Monitoring Team. He drives team members towards achieving operational and service excellence by implementing effective strategies and fostering a culture of compliance. His focus on safeguarding against revenue leakages and ensuring adherence to company policies plays a crucial role in maintaining operational integrity.