Haseeb Ahsan
About Haseeb Ahsan
Haseeb Ahsan is an experienced professional currently serving as the Assistant Manager of Customer Service and Operation at AirAsia in Bangladesh. He has a diverse background in customer service and operations, having previously held various roles at FedEx Services and RedBox.
Current Role at AirAsia
Haseeb Ahsan serves as the Assistant Manager of Customer Service & Operation at AirAsia. He has held this position since 2017, contributing to the airline's operational efficiency and customer satisfaction in Bangladesh. His responsibilities include coordinating with ground handling agents and warehouse staff to meet operational, sales, and service requirements. He also addresses customer complaints and claims by liaising with the HUB gateway, ensuring effective customer service.
Previous Experience at FedEx Services
Haseeb Ahsan has extensive experience at FedEx Services, where he worked in various roles from 2009 to 2017. He started as a Customer Service Agent from 2009 to 2011, then served as an Assistant Operation Controller from 2011 to 2014. He was promoted to Branch Manager, a role he held from 2014 to 2016. During his tenure, he engaged in cargo sales activities, prepared monthly business reports, and developed cargo load plans to optimize flight capacity.
Educational Background
Haseeb Ahsan has a solid educational foundation. He studied at Dhanmondi Govt. Boys' High School from 1991 to 2001, followed by Govt. Bangla College, where he earned a Bachelor's degree from 2003 to 2010. He furthered his education at Dhaka International University, obtaining a Master of Business Administration (M.B.A.) in Human Resources Management and Services from 2011 to 2012.
Short Tenure at RedBox
In 2017, Haseeb Ahsan briefly worked at RedBox as an Assistant Manager of Customer Service & Operation for two months. During this time, he applied his skills in customer service and operational management, although the duration of his employment was short.