Heena Mulani
About Heena Mulani
Heena Mulani is a Guest Services Associate at AirAsia, where she has worked since 2018. She holds a Bachelor's degree from Padmshree Dr. D.Y. Patil ACS College Pune and a Master's degree in Science from Rajmata Jijau Shikshan Prasarak Mandal Institute of Pharmacy.
Work at AirAsia
Heena Mulani has been employed at AirAsia as a Guest Services Associate since 2018. In this role, she is responsible for providing assistance and support to passengers, ensuring a smooth travel experience. Her experience in the airline industry has contributed to her understanding of customer service dynamics and operational procedures within a busy airport environment.
Previous Experience at SpiceJet Limited
Before joining AirAsia, Heena Mulani worked at SpiceJet Limited as ground staff from 2017 to 2018. This position involved various responsibilities related to passenger handling and support, which helped her develop essential skills in customer service and operational efficiency in the aviation sector.
Education and Expertise
Heena Mulani completed her Bachelor’s degree at Padmashree Dr. D.Y. Patil ACS College in Pune from 2011 to 2014. Following this, she pursued a Master of Science degree at Rajmata Jijau Shikshan Prasarak Mandal Institute of Pharmacy, graduating in 2016. Her educational background provides her with a strong foundation in scientific principles and analytical skills.
Background
Heena Mulani has a background in both customer service and academic achievement. Her transition from education to the aviation industry highlights her adaptability and commitment to professional growth. With several years of experience in guest services, she has developed a comprehensive understanding of the needs and expectations of travelers.