Izawati Ismail
About Izawati Ismail
Izawati Ismail has worked in customer service at AirAsia since 2006, accumulating 18 years of experience in Malaysia. Previously, she served as cabin crew at Malaysia Airlines from 1992 to 1994.
Work at AirAsia
Izawati Ismail has been employed at AirAsia since 2006, contributing to the customer service department for 18 years. Her role involves addressing customer inquiries, resolving issues, and ensuring a positive experience for passengers. AirAsia is known for its low-cost airline services in Asia, and Izawati's extensive experience in customer service plays a crucial role in maintaining the airline's reputation.
Previous Experience at Malaysia Airlines
Before joining AirAsia, Izawati Ismail worked as cabin crew at Malaysia Airlines from 1992 to 1994. During her two years in this role, she gained valuable experience in passenger service and safety protocols. This background in a full-service airline provided her with insights into customer expectations and service standards, which she has applied throughout her career in the aviation industry.
Career in Customer Service
Izawati Ismail has dedicated her career to customer service within the aviation sector. Her roles have involved direct interaction with passengers, focusing on service excellence and customer satisfaction. With nearly two decades of experience at AirAsia and her previous tenure at Malaysia Airlines, she has developed a strong understanding of the challenges and demands of the airline industry.