Jeffri Umar
About Jeffri Umar
Jeffri Umar serves as the Guest Service Manager at AirAsia, a position he has held since 2018. He studied Science and Mathematics at Sekolah Menengah Dato Mohd Said in Nilai, achieving STPM from 1998 to 2004.
Work at AirAsia
Jeffri Umar has been employed at AirAsia since 2018, where he holds the position of Guest Service Manager. In this role, he is responsible for overseeing customer service operations, ensuring a high standard of service delivery, and managing guest relations. His experience in this position contributes to the overall efficiency and effectiveness of the airline's service offerings.
Education and Expertise
Jeffri Umar studied at Sekolah Menengah Dato Mohd Said in Nilai, focusing on Science and Mathematics. He completed his studies and achieved the STPM qualification, which he pursued from 1998 to 2004 over a span of six years. This educational background provides him with a solid foundation in analytical and problem-solving skills relevant to his current role.
Background
Jeffri Umar has a background in customer service management, specifically within the airline industry. His tenure at AirAsia has allowed him to develop expertise in guest relations and service operations. His educational qualifications in Science and Mathematics further enhance his analytical capabilities in managing service-related challenges.
Professional Experience
With six years of experience as a Guest Service Manager at AirAsia, Jeffri Umar has developed a comprehensive understanding of the airline's operational dynamics. His role involves coordinating with various departments to ensure seamless service delivery and addressing customer inquiries effectively.