Kamal Ariff
About Kamal Ariff
Kamal Ariff is an Enterprise Application Manager at AirAsia, where he has worked since 2022. He has a background in systems engineering and application management, with previous roles at IKEA, BINA SCHEDULERS SDN BHD, and Beiersdorf.
Current Role as Enterprise Application Manager
Kamal Ariff currently serves as the Enterprise Application Manager at AirAsia, a position he has held since 2022. In this role, he takes full ownership of application management for the company's enterprise operational products. His responsibilities include ensuring application availability, stability, and visibility. He monitors overall application performance and understands the interdependencies with other systems to maintain optimal functionality. Additionally, he ensures that assigned applications comply with security protocols and maintains the application Business Continuity Plan (BCP) to guarantee availability and data integrity.
Previous Experience at AirAsia
Prior to his current role, Kamal Ariff worked at AirAsia as an Executive in Desktop Support from 2019 to 2022. During this three-year tenure, he focused on providing technical support and ensuring the smooth operation of desktop systems. His experience in this position laid the groundwork for his subsequent advancement to the Enterprise Application Manager role.
Professional Background in IT Support and Systems Analysis
Kamal Ariff has a diverse background in IT support and systems analysis. He worked as an Executive in IT Support at Beiersdorf from 2018 to 2019 and as a System Analyst at BINA SCHEDULERS SDN BHD from 2016 to 2017. His roles involved incorporating user feedback to develop operational improvement strategies and expand application features. He has successfully completed projects related to asset deployment, office infrastructure build-up, system migration, and integration.
Educational Qualifications in Computer Engineering
Kamal Ariff holds a Bachelor of Computer Engineering (Hons.) from Management & Science University, which he completed from 2013 to 2016. He also earned a Diploma in Computer Engineering from the same institution, studying from 2009 to 2012. His educational background provides a solid foundation for his career in enterprise application management and IT support.
Focus on Continuous Improvement and User Experience
In his current role, Kamal Ariff emphasizes continuous improvement and seamless user experience in service delivery quality through effective application management. He coordinates with project managers, peers, outsourced resources, and vendors to achieve project objectives and implement application change initiatives. His ability to build strong relationships with stakeholders aids in managing and influencing their expectations in line with application objectives.