Karla Ibanez
About Karla Ibanez
Karla Ibanez is a Training and Quality Executive at Airasia, where she has worked since 2019. She has extensive experience in the aviation and hospitality industries, having held various roles at Japan Airlines, Silkair, Raffles Hotel Singapore, and Wyndham Vacation Resorts Asia Pacific.
Work at AirAsia
Karla Ibanez has been serving as a Training and Quality Executive at AirAsia since 2019. In this role, she focuses on enhancing training programs and ensuring quality standards within the organization. Her experience in the aviation industry contributes to her effectiveness in this position, where she has worked for five years in Malaysia.
Previous Experience in Aviation
Before joining AirAsia, Karla Ibanez worked as a Cabin Crew member for Japan Airlines from 2008 to 2010. She gained valuable experience in customer service and safety protocols during her two years in this role. Following her tenure at Japan Airlines, she worked with Silkair as Cabin Crew from 2011 to 2014, accumulating three years of experience in the airline industry.
Quality Assurance Role at Wyndham Vacation Resorts
Karla Ibanez has been employed at Wyndham Vacation Resorts Asia Pacific since 2016 as a Quality Assurance Auditor. In this position, she assesses and improves service quality, ensuring compliance with company standards. She has held this role for eight years in Bundall, Queensland, Australia, contributing to the overall guest experience.
Customer Engagement Specialist Experience
Prior to her current role at Wyndham Vacation Resorts, Karla worked as a Customer Engagement Specialist from 2018 to 2019. In this position, she focused on enhancing customer interactions and satisfaction. Her experience in this role lasted for nine months in Bundall, Queensland, Australia.
Early Career at Raffles Hotel Singapore
Karla Ibanez began her career in hospitality as a Junior Assistant Manager at Raffles Hotel Singapore in 2010. She worked in this capacity for six months, gaining insights into hotel management and customer service in a prestigious environment.