Karthighaaichelvan Uthaman
About Karthighaaichelvan Uthaman
Karthighaaichelvan Uthaman serves as the Customer Happiness Assistant Manager at AirAsia, where he has worked since 2019. With over 17 years of experience in IT Customer Service, he has held various leadership roles in organizations such as AirAsia and CSC Computer Science Corporation.
Current Role at AirAsia
Karthighaaichelvan Uthaman serves as the Customer Happiness Assistant Manager at AirAsia, a position he has held since 2019. His role focuses on enhancing customer satisfaction and ensuring effective communication between the airline and its customers. Uthaman's experience in customer service and management contributes to his ability to address customer needs efficiently.
Previous Experience at AirAsia
Prior to his current role, Uthaman worked at AirAsia in various capacities. He served as the Social Media Team Lead for four months in 2018, where he managed the airline's social media interactions. Additionally, he held the position of Live Chat & Social Media Assistant Manager from 2018 to 2019, overseeing customer engagement through live chat and social media platforms.
Professional Background in IT Customer Service
Uthaman has over 17 years of experience in IT Customer Service. His career includes significant roles at CSC Computer Science Corporation Private Limited, where he progressed from Call Center Representative to Shift Lead and Subject Matter Expert. He also worked as a Service Request Analyst, demonstrating his expertise in managing customer inquiries and service requests.
Education and Qualifications
Uthaman holds a Master of Business Administration (MBA) from the University of Paramount, which he completed from 2011 to 2015. He also earned a Master of Science in Information Technology from the University of Nagaland, where he studied from 2011 to 2014. Additionally, he obtained a Bachelor's Degree in Information Technology from the same university between 2007 and 2010.
Skills and Expertise
Uthaman is recognized for his proficiency in process and communication improvement. He has demonstrated the ability to manage high-pressure situations in fast-paced environments. His analytical problem-solving skills and creative thinking are assets that enhance his effectiveness in customer service roles.