Kavi Poonacha
About Kavi Poonacha
Kavi Poonacha is a Customer Relations professional with a background in history. He studied at the University of Mysore and has experience working in the airline industry, including a role as a Quality Analyst at King Fisher Airlines before joining AirAsia in 2017.
Work at AirAsia
Kavi Poonacha has been working at AirAsia in the Customer Relations department since 2017. In this role, Kavi is responsible for managing customer inquiries and ensuring a positive experience for passengers. The position involves addressing customer concerns, providing assistance, and enhancing overall satisfaction with the airline's services.
Previous Experience at Kingfisher Airlines
Before joining AirAsia, Kavi Poonacha worked at Kingfisher Airlines as a Quality Analyst from 2007 to 2010. During this three-year tenure in Bangalore, Kavi focused on maintaining service quality standards and improving customer service processes within the airline.
Education and Expertise
Kavi Poonacha studied at St. Antony's Convent School in Ponnampet before pursuing higher education. Kavi earned a Bachelor of Arts (BA) in History from Vivekananda College, Puttur, from 1999 to 2001. Following this, Kavi completed a Master of Arts (MA) in History at the University of Mysore, also from 1999 to 2001. This educational background provides a strong foundation for Kavi's analytical skills in customer relations.
Background
Kavi Poonacha has a background in customer service and quality analysis within the airline industry. With experience at both Kingfisher Airlines and AirAsia, Kavi has developed expertise in managing customer relations and ensuring service quality. This background supports Kavi's current role in enhancing customer experiences.