Kevin Mitchell D'cruz
About Kevin Mitchell D'cruz
Kevin Mitchell D'cruz serves as the Head of IT Service Operations at AirAsia, where he has worked since 2019. He has implemented automation processes that improved operational efficiency and currently leads a team of 40 to support over 20,000 employees.
Work at AirAsia
Kevin Mitchell D'cruz has served as the Head of IT Service Operations at AirAsia since 2019. In this role, he leads a team of 40 professionals who support the IT needs of over 20,000 employees. D'cruz manages various teams, including IT Assist, Application Technology, CritSit, Airline Support, Airline Operations, NOC Support, and Santan Tech. He has implemented enhanced automation processes that have streamlined operations, reduced mundane tasks, and improved key performance indicators (KPIs) within the organization.
Education and Expertise
Kevin D'cruz holds a Master of Business Administration (MBA) from Anglia Ruskin University, where he studied Business Administration and Management from 2015 to 2017. He also earned an Associate’s Degree in Information Technology from Kolej Universiti Teknologi Dan Pengurusan Malaysia, completing his studies from 2001 to 2003. His educational background equips him with a solid foundation in both business and technology, enhancing his capabilities in IT service management.
Background
Before joining AirAsia, Kevin D'cruz accumulated extensive experience in the IT sector. He worked at CGI as a Service Delivery Manager from 2010 to 2014 and held various roles at Lazada Group, including Senior Regional IT Manager and VP, Regional Head of IT Service Operations, from 2016 to 2019. His earlier career includes positions at Microsoft as an MSN Support Engineer and at Shell as a VWS Application Virtualization Manager. This diverse background has contributed to his leadership skills and operational expertise.
Achievements
During his tenure at AirAsia, Kevin D'cruz has focused on bridging the gap between IT and human communications. His leadership in implementing automation processes has led to significant improvements in operational efficiency. D'cruz's ability to manage a large team and coordinate diverse IT functions has positioned him as a key figure in enhancing the overall IT service operations at AirAsia.