Kumaresan Gnanavel
About Kumaresan Gnanavel
Kumaresan Gnanavel is an Assistant Manager at AirAsia, where he has worked since 2017. He has a background in supply chain management and customer operations, with previous roles at Shell and Maxis, and holds a Bachelor of Business Administration from Multimedia University.
Current Role at AirAsia
Kumaresan Gnanavel has been serving as an Assistant Manager at AirAsia since 2017. He works at KLIA2, where he oversees the management and support of global customer support operations remotely. His role includes representing Customer Happiness during major disruptions or incidents, providing onsite support at Malaysian airports. He is responsible for ensuring compliance with regulations for AirAsia and the Customer Happiness team.
Previous Experience at Shell
Before joining AirAsia, Kumaresan worked at Shell as a Supply Chain and Distribution Executive from 2015 to 2017. His tenure lasted for two years in Cyberjaya, where he gained experience in supply chain management and distribution processes.
Experience at Maxis
Kumaresan also held the position of Customer Operation Team Leader at Maxis from 2013 to 2015. During his two years in Bandar Sunway, he developed skills in customer operations and team leadership.
Education Background
Kumaresan completed his secondary education at SMK RAJA MAHADI, achieving SPM from 2005 to 2009. He later attended Multimedia University, where he studied Business Administration and Management, earning a Bachelor of Business Administration (B.B.A.) from 2010 to 2014.
Customer Happiness Initiatives
In his current role at AirAsia, Kumaresan has developed and implemented Customer Happiness response plans for disruptions or incidents at Malaysian airports. He maintains relationships with consumer agencies and government bodies, attending external meetings as requested.