Kunti Wulan
About Kunti Wulan
Kunti Wulan is a Customer Experience Executive at AirAsia, where she has worked since 2018. She holds a Master of Science from Wageningen University & Research and a Bachelor's degree from Institut Pertanian Bogor.
Work at AirAsia
Kunti Wulan has been employed at AirAsia since 2018, where she serves as a Customer Experience Executive. In this role, she focuses on enhancing customer satisfaction and improving service delivery. Her experience in the airline industry contributes to her understanding of customer needs and expectations, allowing her to implement effective strategies to optimize the customer journey.
Education and Expertise
Kunti Wulan holds a Master of Science degree from Wageningen University & Research, which she completed from 2015 to 2017. Prior to this, she earned a bachelor's degree from Institut Pertanian Bogor (IPB) between 2010 and 2014. Her educational background provides her with a strong foundation in research and analytical skills, which are essential in her current role in customer experience.
Background
Before joining AirAsia, Kunti Wulan worked as a Human Resources Administrator at Boehringer Ingelheim for eight months in Jakarta, Indonesia, from 2014 to 2015. This position allowed her to gain valuable experience in human resources management, contributing to her overall professional development and understanding of organizational dynamics.
Professional Experience
Kunti Wulan has accumulated over six years of experience in customer experience roles, with her current position at AirAsia being the most recent. Her previous role in human resources provided her with insights into employee engagement and organizational behavior, which she leverages in her current work to enhance customer interactions.