Mahisa Rachman
About Mahisa Rachman
Mahisa Rachman serves as the Line Operations Manager at AirAsia, a position he has held since 2016. He has extensive experience in the aviation and hospitality industries, having previously worked in various roles at AirAsia, Grand Hyatt, and Pt Indocater.
Current Role at AirAsia
Mahisa Rachman currently serves as the Line Operations Manager at AirAsia, a position he has held since 2016. In this role, he is responsible for overseeing the operational aspects of the airline's services, ensuring efficiency and effectiveness in daily operations. He also holds the position of Guest Services Manager, which he has been in since 2014. His dual roles highlight his extensive experience in managing both operational and customer service functions within the airline industry.
Previous Experience at AirAsia
Before his current roles, Mahisa Rachman worked at AirAsia as the Station Head from 2011 to 2014. During his three years in this position, he managed various operational activities at the airport level in Malaysia. His experience at AirAsia has contributed to his understanding of the airline's operational framework and customer service standards.
Experience at Grand Hyatt
Mahisa Rachman worked at Grand Hyatt as a Captain from 1995 to 2001. His six years in this role provided him with valuable experience in the hospitality industry, focusing on service excellence and team management. This background has likely influenced his approach to customer service in his subsequent roles in the airline industry.
Operations Management at Pt Indocater
From 2008 to 2010, Mahisa Rachman served as the Operations Manager at Pt Indocater in Jakarta, Indonesia. In this position, he was responsible for overseeing operational processes and ensuring that the company's services met industry standards. His experience in operations management has equipped him with skills applicable to his current roles in the airline sector.