Maurice R.
About Maurice R.
Maurice R. is an Executive in Customer Insights at AirAsia, where he has worked since 2020. He has extensive experience in the airline industry, having held various roles at AirAsia since 2012, and holds a Commercial Pilot License.
Work at AirAsia
Maurice R. has been employed at AirAsia since 2012, holding various roles that reflect his expertise in the aviation sector. He began as a Regional Reservation Control Officer from 2012 to 2015, then progressed to Regional Reservation Control Team Lead from 2015 to 2016. Following this, he served as an Executive in Pre-Flight from 2016 to 2020. Currently, he works as an Executive in Customer Insights, a position he has held since 2020. In this role, he collaborates with Group Data, ICT, NPS, and Product teams to enhance the Customer Insights program, contributing to the airline's focus on customer experience.
Education and Expertise
Maurice R. holds degrees in Aviation/Airway Management and Operations from Camden University, where he studied from 2010 to 2012. He also studied Aeronautics/Aviation/Aerospace Science and Technology at WCC Aviation from 2010 to 2011. His educational background provides a solid foundation for his career in the aviation industry. Additionally, he possesses a Commercial Pilot License (CPL), which signifies his advanced skills and qualifications in aviation.
Background
Maurice R. has a strong passion for the airline and aviation industry, which has driven his career choices and professional development. His experience at AirAsia spans over a decade, during which he has developed a comprehensive understanding of various operational aspects within the airline. His focus on learning and skill development has been a consistent theme throughout his career.
Achievements
Throughout his tenure at AirAsia, Maurice R. has made significant contributions to the company's operations and customer service initiatives. His roles have involved leadership and collaboration across different teams, particularly in enhancing customer insights. His commitment to the aviation industry and his continuous pursuit of knowledge and skills have positioned him as a valuable asset within the organization.