Mohammad Taufan Saputra
About Mohammad Taufan Saputra
Mohammad Taufan Saputra is a Group Desk Officer at Airasia, where he has worked for 14 years. He previously served as a Sales Officer at Airasia for two years and specializes in negotiating fares and maintaining relationships with travel agents.
Work at AirAsia
Mohammad Taufan Saputra has been employed at AirAsia since 2008. He initially worked as a Sales Officer for two years, from 2008 to 2010, during which he was based in Malaysia. In 2010, he transitioned to the role of Group Desk Officer, where he has continued to serve for 14 years. His responsibilities include negotiating fare requests with the Regional Route Revenue Team and conducting sales visits to travel agents to foster relationships and address special requests.
Sales and Negotiation Expertise
In his role as Group Desk Officer, Mohammad Taufan Saputra negotiates best fare requests, collaborating closely with the Regional Route Revenue Team in Malaysia. His negotiation skills are essential for optimizing fare structures and ensuring competitive pricing within the airline market. This aspect of his work is critical to maintaining AirAsia's position in a competitive industry.
Market Analysis in the Airline Industry
Mohammad Taufan Saputra conducts thorough analyses of market conditions and benchmarks within the airline industry. This analytical approach allows him to identify trends and make informed decisions that impact sales strategies and operational efficiency. His insights contribute to the overall performance of AirAsia in the competitive airline landscape.
Ticketing Operations Management
As a Group Desk Officer, Mohammad Taufan Saputra is responsible for managing and updating information and rules related to airline ticketing operations. This role requires attention to detail and a comprehensive understanding of ticketing processes, ensuring that the operations run smoothly and comply with industry regulations.
Relationship Management with Travel Agents
Mohammad Taufan Saputra conducts sales visits to travel agents, focusing on maintaining strong relationships and assisting with special requests. His efforts in relationship management are vital for enhancing customer satisfaction and ensuring that travel agents have the necessary support to promote AirAsia's services effectively.