Mohammod Habibur Rahman
About Mohammod Habibur Rahman
Mohammod Habibur Rahman is a Senior Reservation Executive Officer at AirAsia, where he has worked since 2020. He has a background in Computer Science and Engineering and has held various roles within the company, including Management Trainee Officer and Sales and Marketing Representative.
Work at AirAsia
Mohammod Habibur Rahman has been employed at AirAsia since 2020 as a Senior Reservation Executive Officer, based in Dhaka, Bangladesh. In this role, he manages customer reservations and ensures efficient processing using Skyspeed Software. Prior to this position, he worked as a Management Trainee Officer for two months in 2019 and as a Sales and Marketing Representative from 2019 to 2020. His responsibilities include issuing travel and payment vouchers for passengers affected by overbooked or canceled flights and handling escalations for customers needing additional assistance.
Education and Expertise
Mohammod Habibur Rahman completed his Higher Secondary Certificate (HSC) at Chuadanga Govt. College, studying Science from 2011 to 2012. He further pursued a Bachelor of Science in Computer Science & Engineering at the University of Asia Pacific, graduating in 2018. His educational background provides him with a strong foundation in technical skills, which he applies in his current role at AirAsia, particularly in utilizing reservation software.
Background
Before joining AirAsia, Mohammod Habibur Rahman worked at Mistri Solutions as a Web Developer and Digital Marketing professional from 2016 to 2018. This experience contributed to his understanding of digital platforms and marketing strategies. His early education includes completing his Secondary School Certificate (SSC) at Chuadanga Ideal High School, where he also studied Science from 2009 to 2010.
Achievements
In his current role at AirAsia, Mohammod Habibur Rahman trains and mentors new agents on customer service protocols and reservation procedures. He is recognized for maintaining a calm demeanor during customer interactions, which contributes to high-quality service. His ability to handle escalations effectively showcases his commitment to customer satisfaction.