Mohd Ho
About Mohd Ho
Mohd Ho is a Customer Care Officer at airasia, where he has worked since 2015. He previously served as a Guest Service Assistant at the same company from 2011 to 2015.
Work at AirAsia
Mohd Ho has been employed at AirAsia since 2011. He started his career as a Guest Service Assistant, a role he held for four years until 2015. Following this position, he transitioned to the role of Customer Care Officer, where he has worked for the past nine years. His experience in these roles has contributed to his expertise in customer service within the airline industry.
Career Progression
Mohd Ho's career at AirAsia reflects a steady progression in customer service roles. He began as a Guest Service Assistant, focusing on direct interactions with guests and ensuring a positive travel experience. After four years, he advanced to the position of Customer Care Officer, where he continues to support customers and address their inquiries and concerns.
Experience in Customer Service
With over nine years of experience in customer service at AirAsia, Mohd Ho has developed a strong understanding of customer needs and expectations. His roles have involved direct engagement with passengers, providing assistance and resolving issues to enhance customer satisfaction. This experience has equipped him with valuable skills in communication and problem-solving.