Muhammad Fazli Muslim
About Muhammad Fazli Muslim
Muhammad Fazli Muslim serves as the Operations Manager, Digital at AirAsia in Singapore, a position he has held since 2021. With extensive experience in the aviation industry, he has developed strong skills in operational management, stakeholder negotiation, and customer service.
Work at AirAsia
Muhammad Fazli Muslim has been serving as the Operations Manager, Digital at AirAsia since 2021. In this role, he focuses on enhancing digital operations within the aviation sector. Prior to this position, he worked at AirAsia as a Duty Executive for 12 years, from 2009 to 2021. His extensive experience in the company has equipped him with a deep understanding of operational management and customer service, which are critical in the airline industry.
Previous Experience at SGSS
Before joining AirAsia in his current role, Muhammad Fazli Muslim worked at SGSS as an Airline Relations Manager from 2017 to 2021. During his four years at SGSS, he developed skills in stakeholder management and negotiation, which are essential for maintaining effective relationships within the airline industry.
Education and Expertise
Muhammad Fazli Muslim completed his education at Springfield Secondary School, where he studied from 1997 to 2000. His academic background laid the foundation for his career in the aviation sector. He possesses strong skills in customer service, which contribute to enhancing the passenger experience. Additionally, he has demonstrated proficiency in Microsoft Excel, which he utilizes for operational management tasks.
Background in Digital Operations
With a focus on digital operations, Muhammad Fazli Muslim has developed expertise in managing digital initiatives within the aviation industry. His role as Operations Manager, Digital at AirAsia involves overseeing digital transformation efforts that aim to improve operational efficiency and customer engagement.