Mumeenah Nulae
About Mumeenah Nulae
Mumeenah Nulae serves as a Merchant Success Executive at AirAsia in Bangkok City, Thailand, where she has worked since 2021. With a background in customer service and a degree in Information Systems, she leverages her strong communication skills and expertise in research planning to enhance merchant satisfaction.
Work at AirAsia
Mumeenah Nulae has been serving as a Merchant Success Executive at AirAsia since 2021, based in Bangkok City, Thailand. In this role, she focuses on ensuring merchant satisfaction through effective communication and support. Prior to this position, she worked as a Customer Happiness Executive at AirAsia from 2019 to 2021 in Selangor, Malaysia. Her experience in these roles has equipped her with valuable insights into customer service and merchant relations.
Education and Expertise
Mumeenah Nulae holds a Bachelor's degree in Information Systems from the University of Bahrain, where she studied from 2009 to 2014. Additionally, she completed a summer course in English Language and Literature at the Institute for Language Advancement (IFLA) at the International Islamic University in Kuala Lumpur in 2009. Her educational background supports her strong communication skills and expertise in using tools like Microsoft Access and Adobe Photoshop.
Background in Hospitality
Mumeenah Nulae has a background in the hospitality industry, having worked in various roles that enhanced her customer service skills. She served as a Reservation Officer at Akaryn Hotel Group for seven months in 2017 and as a Central Reservation Officer at Compass Hospitality for four months in the same year, both in Bangkok Metropolitan Area, Thailand. Additionally, she worked as a Personal Assistant at Vejthani Hospital from 2015 to 2016.
Previous Work Experience
Before her tenure at AirAsia, Mumeenah Nulae gained diverse experience in various roles. She worked as a Technician Assistant at the University of Bahrain for three months in 2014. Her varied positions have contributed to her understanding of customer service and operational processes, which are beneficial in her current role at AirAsia.
Skills and Competencies
Mumeenah Nulae possesses strong communication skills, essential for her role as a Merchant Success Executive. Her expertise in research planning aids in strategic decision-making. Additionally, her proficiency in software applications such as Microsoft Access and Adobe Photoshop enhances her ability to support merchants effectively.