Nada R.
About Nada R.
Nada R. is a professional in the aviation industry, currently serving in the Group Desk of the Client Support Team at AirAsia since 2021. With a career spanning over a decade, she has held various roles within AirAsia and has a strong educational background in aviation and Russian studies.
Work Experience at AirAsia
Nada R. has extensive experience at AirAsia, starting as a Customer Care Officer from 2014 to 2019, where she worked for five years at RedNest Don Mueang International Airport. She then transitioned to the role of Senior Executive in the Advanced Certified Expert Team from 2020 to 2021 for one year. Following this, she took on her current position in the Group Desk, Client Support Team, where she has been working since 2021. In this role, she handles group bookings and coordinates with both Thai AirAsia Co., Ltd. and Group Desk AirAsia Berhad in Malaysia.
Educational Background
Nada R. pursued her education at Thammasat University, where she earned a Bachelor of Arts degree in Russian Studies from 2007 to 2011. She furthered her studies at the Civil Aviation Training Center, achieving a Master's degree in Aviation/Airway Management and Operations from 2014 to 2016. Additionally, she participated in a Student Exchange Program at Saint Petersburg State University. Earlier, she attended the Demonstration School of Suan Sunandha Rajabhat University from 2004 to 2006.
Role in Group Desk, Client Support Team
In her current role at AirAsia, Nada R. is responsible for managing group bookings in accordance with the company's standard operating procedures and terms and conditions. She advises travel agencies and direct passengers on group fare quotations and their respective terms. Additionally, she reserves seats using system fare or special fare, contingent upon approval from the Route Revenue Department.
Previous Experience in Hospitality
Before joining AirAsia, Nada R. worked as a Reservation Agent at Novotel Hotels for a brief period in 2011, where she gained experience in the hospitality sector. This role provided her with foundational skills in customer service and reservation management, which she later applied in her various positions at AirAsia.