Ngan Tran
About Ngan Tran
Ngan Tran serves as the Assistant Sales Manager at Airasia, where she has worked since 2008, focusing on market information and pricing for group bookings. She previously held the same position at Eva Airways Corp. from 2002 to 2008.
Work at AirAsia
Ngan Tran has served as an Assistant Sales Manager at AirAsia since 2008, accumulating 16 years of experience in this role. Based in Malaysia, Ngan is responsible for updating market information and pricing to maintain competitive fares for group and series bookings. This position involves conducting audits of AirAsia's Authorize Travel and Service Center (ATSC) operations in major Vietnamese cities, including Ho Chi Minh, Hanoi, and Danang. Ngan also manages the branding of ATSC and oversees the Sky Agent Applications, providing assistance to agents with online booking issues and bank account top-ups.
Previous Experience at Eva Airways Corp.
Before joining AirAsia, Ngan Tran worked as an Assistant Sales Manager at Eva Airways Corp. from 2002 to 2008. This role was based in El Segundo, California, United States, and lasted for six years. Ngan was responsible for monitoring and reporting on group booking sales, as well as submitting monthly reports to headquarters. This experience contributed to Ngan's expertise in sales management and operational oversight.
Market Information and Pricing Management
In the role of Assistant Sales Manager at AirAsia, Ngan Tran plays a critical role in updating market information and pricing strategies. This ensures that the company offers competitive fares for group and series bookings. Ngan's efforts in this area help to align AirAsia's pricing with market trends, enhancing the company's ability to attract and retain customers.
Operational Audits in Vietnam
Ngan Tran conducts audits of AirAsia's Authorize Travel and Service Center (ATSC) operations in key Vietnamese cities, including Ho Chi Minh, Hanoi, and Danang. This responsibility involves evaluating operational efficiency and compliance with company standards, contributing to the overall effectiveness of AirAsia's services in the region.
Relationship Management
Ngan Tran maintains effective working relationships with various stakeholders, including agencies, headquarters, and banks. This aspect of Ngan's role is essential for ensuring smooth operations and effective communication across different departments and partners, facilitating better service delivery and operational success.