Nguyen Vu
About Nguyen Vu
Nguyen Vu serves as the Customer Happiness Officer at AirAsia, a position he has held since 2018. He studied at RMIT University, where he earned a Bachelor of Commerce, and also attended Fudan University for further studies.
Work at AirAsia
Nguyen Vu has been serving as a Customer Happiness Officer at AirAsia since 2018. In this role, he focuses on enhancing customer satisfaction and ensuring a positive experience for passengers. His responsibilities include addressing customer inquiries, resolving issues, and implementing strategies to improve service quality. His tenure at AirAsia spans over six years, during which he has contributed to the company's commitment to customer service excellence.
Education and Expertise
Nguyen Vu studied at RMIT University, where he earned a Bachelor of Commerce from 2010 to 2013. He furthered his education at Fudan University for one year in 2014. His academic background provides him with a solid foundation in business principles, which he applies in his current role to enhance customer engagement and satisfaction.
Background
Nguyen Vu began his professional journey as a Conventions Coordinator Trainee at Sheraton in 2013, where he worked for three months. This early experience in the hospitality industry helped him develop skills in customer service and event coordination, which are essential in his current position at AirAsia.
Professional Experience
Before joining AirAsia, Nguyen Vu gained valuable experience in the hospitality sector as a Conventions Coordinator Trainee at Sheraton. His role involved assisting in the planning and execution of events, which contributed to his understanding of customer needs and expectations. This experience laid the groundwork for his current focus on customer happiness.