Nicholas Caoile Phang
About Nicholas Caoile Phang
Nicholas Caoile Phang serves as a Payment Reconciliation Executive at AirAsia and a Sales Marketing Consultant at NGT Solutions Sdn Bhd, both based in Kuala Lumpur, Malaysia. He has a diverse background in the airline industry and fitness training, with previous roles as a flight attendant and personal trainer.
Work at AirAsia
Nicholas Caoile Phang has been employed at AirAsia since 2014, initially serving as a Flight Attendant for a total of seven years, with a break in service. He worked in this role from 2014 to 2016 and then again from 2016 to 2021. In 2021, he transitioned to the position of Payment Reconciliation Executive. In this role, he is responsible for managing the issuance and redemption reporting of BIGPOINTS and coordinating with the BIGLIFE Team for reconciliation. He also reconciles payout reports for both the marketplace and freshpack divisions of AirAsia Grocer in Malaysia and Singapore.
Current Role at NGT Solutions Sdn Bhd
In addition to his role at AirAsia, Nicholas has been working as a Sales Marketing Consultant at NGT Solutions Sdn Bhd since 2021. This position allows him to leverage his experience in sales and marketing while contributing to the company's objectives in Kuala Lumpur. His dual roles demonstrate his versatility and ability to manage responsibilities across different sectors.
Previous Experience in Fitness Industry
Before his tenure at AirAsia, Nicholas worked as a personal trainer at Fitness First Malaysia from 2012 to 2014. This role provided him with experience in client management and fitness coaching, which contributed to his skills in customer service and personal interaction.
Payment Reconciliation Responsibilities
As a Payment Reconciliation Executive at AirAsia, Nicholas handles various tasks related to financial reporting. He generates sales reports for Account Managers and Merchants, ensuring that reimbursement processes to merchants are completed efficiently. He also obtains payment advice from AGSS Teams, which is integral to the reconciliation process.