Nursuhaili Ridzwan
About Nursuhaili Ridzwan
Nursuhaili Ridzwan is a Guest Service Representative with extensive experience in the airline industry, currently working at Airasia in Malaysia and Starlux Airlines in Taipei, Taiwan. He studied English Language and Literature at Infrastructure University Kuala Lumpur from 2010 to 2013.
Work at AirAsia
Nursuhaili Ridzwan has been employed at AirAsia as a Guest Service Representative since 2017. In this role, he is responsible for assisting passengers with inquiries, managing check-in processes, and ensuring a positive travel experience. His tenure at AirAsia spans over seven years, contributing to the airline's commitment to customer service excellence in Malaysia.
Current Role at Starlux Airlines
Since 2019, Nursuhaili Ridzwan has worked as a Specialist at Starlux Airlines in Taipei, Taiwan. His responsibilities include providing support in various operational aspects of the airline, focusing on enhancing customer satisfaction and operational efficiency. His experience in this role complements his extensive background in the aviation industry.
Previous Experience at Korean Air
Before joining AirAsia, Nursuhaili Ridzwan worked at Korean Air as a Customer Relations Specialist from 2016 to 2017. In this position, he managed customer inquiries and concerns, contributing to the overall customer service strategy of the airline. His experience at Korean Air provided him with valuable insights into the international aviation sector.
Education and Expertise
Nursuhaili Ridzwan studied at Infrastructure University Kuala Lumpur (IUKL) from 2010 to 2013. He focused on English Language, Communication, English Literature, and English Language and Literature. This educational background has equipped him with strong communication skills essential for his roles in customer service within the aviation industry.