Nurul Jafri
About Nurul Jafri
Nurul Jafri is a Crew Controller Duty Executive at AirAsia, where he has worked since 2017. He has extensive experience in customer service and crew management, having held various roles within AirAsia and other companies since 2010.
Work at AirAsia
Nurul Jafri has been employed at AirAsia since 2012, holding various positions within the company. She started as a Guest Services Associate, where she worked for three years until 2015. Following this role, she served as a Crew Controller from 2015 to 2017. Currently, she is a Crew Controller Duty Executive, a position she has held since 2017. Her extensive experience at AirAsia reflects her commitment to the airline industry.
Education and Expertise
Nurul Jafri completed her education at Hin Hua High School, where she studied from 2004 to 2009. This foundational education has contributed to her professional development and expertise in customer service and crew management within the aviation sector.
Background
Before joining AirAsia, Nurul Jafri worked in various roles that enhanced her customer service skills. She was a Customer Service Executive at Celcom for 11 months in 2010 and also worked as a Sales Associate at G2000 (Apparel) Limited for three months in the same year. These experiences provided her with a solid background in customer interaction and service delivery.
Career Progression
Nurul Jafri's career progression at AirAsia showcases her growth within the company. Starting as a Guest Services Associate, she advanced to Crew Controller and is now a Crew Controller Duty Executive. This trajectory highlights her ability to adapt and excel in various roles within the airline.