Octavianus Gultom King Cobra
About Octavianus Gultom King Cobra
Octavianus Gultom King Cobra is a seasoned ticketing supervisor with extensive experience in customer service and management roles across various airlines and cruise lines. He has worked in positions such as Guest Service Manager and Front Liner Supervisor, and currently holds roles at AirAsia and Prudential Indonesia.
Current Role at AirAsia
Octavianus Gultom has been serving as a Ticketing Supervisor for Customer or Client at AirAsia since 2011. In this role, he is responsible for managing ticketing operations and ensuring customer satisfaction. His tenure at AirAsia spans over 13 years, during which he has gained extensive experience in the airline industry, particularly in customer service and ticketing processes.
Previous Experience in the Airline Industry
Before joining AirAsia, Octavianus held several positions in the airline sector. He worked as a Check-in Counter Supervisor at Sriwijaya Air from 2006 to 2007 and as a Flight Attendant at PT Merpati Nusantara Airlines from 2007 to 2009. Additionally, he served as a Front Liner Supervisor at Disney Cruise Line from 2009 to 2010 and as a Guest Service Manager at Starboard Cruise Services from 2010 to 2011. His diverse experience has equipped him with a solid foundation in customer service and operational management.
Education and Training Background
Octavianus studied at PARAMITHA INTERNATIONAL Tourism and Hotel Management School, where he completed a program in Travel from 2000 to 2003. He also attended STBA LIA, achieving a bachelor's degree in Linguistics from 2009 to 2011. His educational background supports his career in the tourism and hospitality industry, providing him with essential skills and knowledge.
Skills and Expertise
Octavianus possesses a range of skills that enhance his professional capabilities. He has expertise in negotiation, presentation, and teaching, which are valuable in customer service and management roles. His background in the airline and tourism industries, combined with his skills, allows him to effectively address customer needs and lead teams.
Career in Travel Consulting
In addition to his roles in the airline industry, Octavianus worked as a Senior Travel Consultant at Griffin Sierra Travel in 2009 for 7 months in Singapore. This position involved providing travel advice and services to clients, further broadening his experience in customer service and travel management.