Patria Bayuaji
About Patria Bayuaji
Patria Bayuaji serves as the Head of Ground Operations and Customer Management at AirAsia, a position he has held since 2016. He has extensive experience in the aviation industry, having previously worked for Citilink Indonesia, Singapore Airlines, and PT Jasa Angkasa Semesta, Tbk.
Current Role at AirAsia
Patria Bayuaji serves as the Head of Ground Operations and Customer Management at AirAsia. He has held this position since 2016, contributing to the company's operational efficiency and customer satisfaction initiatives in Jakarta, Jakarta Raya, Indonesia. His role involves overseeing ground operations, ensuring that customer service standards are met, and managing the overall customer experience.
Previous Experience at Citilink Indonesia
Prior to his current role, Patria worked at Citilink Indonesia as a Project Manager for airport service restructuring. This position lasted for five months in 2012 and was based in Jakarta, Jakarta Raya, Indonesia. His responsibilities included managing projects aimed at improving airport services.
Background in Customer Service Management
Patria has a background in customer service management, having worked as a Customer Services Manager at Singapore Airlines from 2001 to 2003. This role provided him with valuable experience in managing customer interactions and service quality in the airline industry.
Experience in Ground Handling Management
Patria held the position of General Manager of Ground Handling - Narrow Body at PT Jasa Angkasa Semesta, Tbk from 2009 to 2012. He was responsible for overseeing ground handling operations for narrow-body aircraft, ensuring efficient service delivery and operational compliance.
Educational Background
Patria studied at Universitas Trisakti from 1991 to 1994 and later attended the University of Indonesia, where he achieved a Bachelor of Commerce degree from 1997 to 2001. His educational background has provided him with a solid foundation in business and commerce, which supports his career in the aviation industry.