Pei Yuan Chin
About Pei Yuan Chin
Pei Yuan Chin is a Product Owner at AirAsia, where she has worked since 2021, focusing on project delivery and stakeholder collaboration. She has a background in business analysis and functional consulting, and holds a Bachelor's degree in Computer Science with a focus on Web Technology.
Work at AirAsia
Pei Yuan Chin has been serving as a Product Owner at AirAsia since 2021. In this role, she collaborates with various stakeholders, including Business, Product, Development, Quality Assurance, partners, and vendors, to ensure successful project delivery. Her responsibilities include overseeing chatbot user experiences and enhancing the process flow of chatbots within the organization. Prior to her current position, she worked as an Associate Product Owner from 2019 to 2021 and as a Business Analyst from 2017 to 2019, contributing to the development of strategies that implement automation to support operations.
Education and Expertise
Pei Yuan Chin earned a Bachelor's degree in Computer Science with a focus on Web Technology from Universiti Tun Hussein Onn Malaysia, completing her studies from 2014 to 2017. Her educational background provides her with a strong foundation in technology and project management, which she applies in her current role at AirAsia. Her expertise includes product ownership, business analysis, and functional consulting, which she has developed through her various roles in the tech and aviation sectors.
Background
Before joining AirAsia, Pei Yuan Chin worked as a Functional Consultant at AGTIV Consulting for 10 months in 2016 and 2017. This experience allowed her to gain insights into functional requirements and client needs, which she later applied in her roles at AirAsia. Her career trajectory reflects a commitment to enhancing operational efficiency through technology and stakeholder collaboration.
Achievements
During her tenure at AirAsia, Pei Yuan Chin has developed and implemented strategies that focus on automation to enhance operational processes. She has played a key role in overseeing the user experience of chatbots, ensuring that they meet user needs and improve overall service delivery. Her contributions have been integral to the successful execution of various projects within the company.