Puteri Nurakmalia
About Puteri Nurakmalia
Puteri Nurakmalia is a Product Specialist at AirAsia, where she manages escalations for various services and provides training support. She has a background in corporate communications and business administration, with experience in process improvement and customer service.
Current Role as Product Specialist
Currently, Puteri Nurakmalia serves as a Product Specialist at AirAsia, a position she has held since 2021. In this role, she focuses on managing escalations for a variety of services, including airasia Food, Grocer, Travelmall, Beauty, and Ride. Her responsibilities extend across multiple countries, including Malaysia, Singapore, Thailand, Indonesia, and the Philippines. She also provides training and development support to team members and Tier 1, conducting training sessions for new joiners. Additionally, she extracts and presents monthly reports to stakeholders, ensuring strong working relationships.
Previous Experience at AirAsia
Before her current role, Puteri Nurakmalia worked at AirAsia as a Customer Happiness Executive in Airline Operations from 2018 to 2021. During her three years in this position, she was involved in managing customer interactions and ensuring satisfaction with airline services. Her experience in this role laid the foundation for her subsequent responsibilities in product management and escalation handling.
Experience at UEM Group Berhad
Puteri Nurakmalia worked at UEM Group Berhad as a Junior Executive in the Group Procurement Office for seven months in 2018. This role provided her with exposure to procurement processes and operations within a large organization, contributing to her professional development and understanding of corporate structures.
Internship at MaGIC
In 2017, Puteri Nurakmalia completed a three-month internship as a Marcomms Intern at the Malaysian Global Innovation & Creativity Centre (MaGIC) in Cyberjaya. During this internship, she was involved in process improvement projects, where she identified root causes and recommended solutions for Tier 1 customers, merchants, and stakeholders.
Educational Background
Puteri Nurakmalia holds a Bachelor's Degree in Corporate Communications from Infrastructure University Kuala Lumpur (IUKL), where she studied from 2014 to 2017. Prior to this, she earned a Diploma in Business Administration from Multimedia University, Melaka, studying from 2010 to 2013. Her educational background has equipped her with essential skills in communication and business management.