Siva Shan
About Siva Shan
Siva Shan is an Executive in Commercial Operations specializing in Ancillary services at AirAsia, with a background in law and business management. He holds a Six Sigma Black Belt Certification and has extensive experience in the airline industry, having previously worked at AirAsia and Costa Coffee.
Current Role at AirAsia
Siva Shan currently serves as the Executive in Commercial Operations, focusing on Ancillary services at AirAsia. He has held this position since 2017, contributing to the company's operational strategies and enhancing revenue through ancillary products and services. His role involves analyzing market trends and implementing initiatives that align with the company's goals in the airline industry.
Previous Experience at AirAsia
Before his current role, Siva Shan worked at AirAsia Company Limited as a Call Center Team Lead from 2002 to 2006. During this four-year tenure in Selangor, Malaysia, he managed customer service operations, ensuring effective communication and support for passengers, which laid the groundwork for his future roles in the aviation sector.
Experience at Costa Coffee
Siva Shan gained valuable experience working at Costa Coffee as a Barista Maestro and Assistant Manager from 2008 to 2014 in London, England. Over six years, he developed skills in customer service, team management, and operational efficiency, which contributed to his professional growth in the hospitality and retail sectors.
Education and Certifications
Siva Shan holds a Six Sigma Black Belt Certification from the Council for Six Sigma Certification (CSSC), demonstrating his expertise in process improvement and operational efficiency. He graduated from the London School of Law, indicating a background in legal studies. Additionally, he studied Business, Management, and Marketing, achieving a Higher Diploma from 2009 to 2013, which complements his roles in commercial operations.
Background in Aviation Industry
Siva Shan has a demonstrated history of working in the airline and aviation industry. His roles as a Charter & Leasing Analyst and Operation Coordinator have equipped him with a comprehensive understanding of airline operations, further enhancing his capabilities in his current position at AirAsia.