Sumathi Seelan
About Sumathi Seelan
Sumathi Seelan is a Process Assurance Specialist at AirAsia, where she has worked since 2019. With a background in various roles at AirAsia and a degree in International Business, she focuses on minimizing risk and ensuring compliance with quality standards.
Current Role as Process Assurance Specialist
Sumathi Seelan currently holds the position of Process Assurance Specialist at AirAsia, a role she has occupied since 2019. In this capacity, she focuses on minimizing risk and preventing predictable defects by establishing robust procedures and processes. Her work is essential in maintaining operational efficiency and ensuring quality standards within the organization.
Career at AirAsia
Sumathi Seelan has an extensive career at AirAsia, having worked in various roles since 2007. She began as a Guest Support Executive, progressing to positions such as Business Process Analyst and Client Support Manager (B2B). In 2019, she briefly served as a Project Manager before transitioning to her current role. Her diverse experiences have contributed to her expertise in quality management and process assurance.
Education and Expertise
Sumathi Seelan earned a Bachelor of Business Administration (B.B.A.) in International Business from Universiti Putra Malaysia, completing her studies from 1999 to 2003. She further enhanced her skills by obtaining a Certified Masters in Digital Marketing from Digital Vidya in 2022. Her educational background supports her professional roles in business processes and quality assurance.
Experience at Agilent Technologies
Before her tenure at AirAsia, Sumathi Seelan worked at Agilent Technologies as an Executive from 2003 to 2007. This experience provided her with foundational skills in business operations and client support, which she later applied in her various roles at AirAsia.
Quality Management and Internal Audits
In her current role, Sumathi conducts internal audits for ISO9001:2015 - Quality Management Systems at AirAsia. This responsibility ensures compliance with established quality standards and contributes to the overall effectiveness of the Quality Assurance Department. Additionally, she develops educational materials to support quality initiatives.