Sunny Kumar
About Sunny Kumar
Sunny Kumar is an Executive at AirAsia in India, with a background in customer service and a focus on enhancing customer satisfaction. He holds a Bachelor's degree in Commerce from Delhi University and a Master's degree in International Marketing from Indira Gandhi National Open University.
Work at AirAsia
Sunny Kumar has been employed at AirAsia as an Executive since 2019. In this role, he focuses on enhancing customer experiences and satisfaction in India. His responsibilities include addressing customer inquiries and resolving issues to ensure a positive travel experience for AirAsia's clientele.
Education and Expertise
Sunny Kumar holds a Bachelor's degree in Commerce (B.COM) from Delhi University, where he studied from 2015 to 2018. He furthered his education by obtaining a Master's degree in International Marketing (M.COM) from Indira Gandhi National Open University, completing his studies from 2020 to 2022. His academic background supports his expertise in customer service and marketing.
Background
Sunny Kumar has a background in working with distressed customers, focusing on enhancing their experience and satisfaction. He possesses strong skills in deescalating customer situations, which contributes to improving overall customer happiness. His experience in customer service has been instrumental in his professional development.
Achievements
During his tenure at a previous employer, Sunny Kumar successfully increased the customer satisfaction rating by 10%. This achievement reflects his commitment to improving customer experiences and his ability to implement effective strategies in customer service.