Susilawati Mohd Ariff
About Susilawati Mohd Ariff
Susilawati Mohd Ariff is a Senior Cabin Crew and Supervisory Crew member at AirAsia, where she has worked since 2012. Previously, she served as Cabin Crew at Malaysia Airlines from 2005 to 2010, and she holds a degree in Humanities and Social Science from Universiti Tun Abdul Razak.
Work at AirAsia
Susilawati Mohd Ariff has been employed at AirAsia since 2012, serving as a Senior Cabin Crew and Supervisory Crew member. Over her 12-year tenure, she has contributed to the airline's operational success in Malaysia. Her role involves providing guidance and moral support to her team, which enhances staff performance and safety standards. Susilawati plays a crucial part in maintaining AirAsia's high standards of customer care and service excellence.
Previous Experience at Malaysia Airlines
Prior to her current position at AirAsia, Susilawati worked at Malaysia Airlines from 2005 to 2010. During her five years in this role, she gained valuable experience in the aviation industry while based in Sepang, Selangor, Malaysia. This experience laid the foundation for her subsequent career at AirAsia.
Education and Expertise
Susilawati studied at Universiti Tun Abdul Razak, focusing on Humanities and Social Science from 2004 to 2005. This educational background has equipped her with skills relevant to her role in the aviation industry, particularly in customer service and team management.
Contributions to Customer Care and Culture Promotion
In her role at AirAsia, Susilawati contributes to promoting Malaysia's vibrant culture and tourism. She plays a key role in upholding the airline's brand and image through exemplary client care, ensuring that passengers receive high-quality service that reflects the country's hospitality.