Tonny Jeffry
About Tonny Jeffry
Tonny Jeffry is a Customer Experience professional with over 15 years of experience at AirAsia. He previously worked as a Customer Service Representative at Telekom Malaysia for two years and holds a Bachelor's degree in Cinematography and Film/Video Production from Universiti Malaysia Sarawak, along with a Diploma in Intermedia/Multimedia from Chermai Jaya College.
Work at AirAsia
Tonny Jeffry has been employed at AirAsia since 2009, where he holds the position of Customer Experience. In this role, he focuses on enhancing customer satisfaction and improving service delivery. His tenure at AirAsia has spanned over 15 years, during which he has contributed to various initiatives aimed at optimizing the overall customer journey.
Previous Experience at Telekom Malaysia
Before joining AirAsia, Tonny Jeffry worked at Telekom Malaysia as a Customer Service Representative (CSR) from 2007 to 2009. His role involved managing customer inquiries and providing support, which helped him develop skills in customer relations and service management. His experience at Telekom Malaysia lasted for two years.
Education and Expertise
Tonny Jeffry holds a Bachelor's degree in Cinematography and Film/Video Production from Universiti Malaysia Sarawak. He also earned a Diploma in Intermedia/Multimedia from Chermai Jaya College, where he studied from 2002 to 2004. His educational background provides him with a unique perspective on customer experience, combining technical knowledge with creative insights.
Background
Tonny Jeffry's educational journey began at Chermai Jaya College, where he completed his Diploma in Intermedia/Multimedia. Following this, he pursued a Bachelor's degree at Universiti Malaysia Sarawak. His background in multimedia and film production complements his current role in customer experience, allowing him to approach challenges with a creative mindset.