William Cheah
About William Cheah
William Cheah is the Manager of Enterprise Risk Management at AirAsia, where he has worked since 2021. He has over eight years of leadership experience in Information Technology, specializing in technology needs assessments and risk management.
Current Role at AirAsia
William Cheah serves as the Manager of Enterprise Risk Management at AirAsia, a position he has held since 2021. In this role, he focuses on identifying, assessing, and mitigating risks that could impact the airline's operations. His expertise in risk management is integral to ensuring the safety and reliability of AirAsia's services.
Previous Experience in Risk and Incident Management
Before joining AirAsia, William Cheah held various positions that contributed to his expertise in risk and incident management. He worked as the Manager of Critical Situations at AirAsia from 2019 to 2021. Prior to that, he was the Incident Management Lead at Computacenter from 2014 to 2016, and the Major Incident Manager from 2013 to 2014. His roles involved directing operations and managing incidents to ensure effective resolution.
Background in Technology and Service Delivery
William Cheah has a strong background in technology and service delivery. He worked as a Service Delivery Manager at Hitachi Systems Digital Services from 2016 to 2019, overseeing service operations. Earlier in his career, he served as a Global Service Delivery Analyst at Shell from 2007 to 2009, and as a Network Operations Center Engineer at E2open from 2010 to 2011. His experience spans over eight years in Information Technology, focusing on infrastructure support.
Education and Expertise in Risk Management
William Cheah specializes in technology needs assessments related to Incident, Problem, Change, Disaster Recovery, and Risk Management. His diverse methodologies enable him to deliver effective solutions for leading organizations. His extensive experience in various roles has equipped him with the skills necessary to manage complex environments.
Career Timeline and Key Positions
William Cheah's career includes significant roles across multiple organizations. He began as a Global Service Delivery Analyst at Shell, followed by positions at E2open, DHL, Computacenter, and Hitachi Systems Digital Services. His career trajectory showcases his growth in the fields of risk management and IT service delivery, culminating in his current role at AirAsia.