Zati Azhani Abdul Rahman
About Zati Azhani Abdul Rahman
Zati Azhani Abdul Rahman is a Refund Payment Executive at AirAsia Global Shared Services in Penang, Malaysia, with over 11 years of experience in managing refund payments for various AirAsia Operating Companies. She holds a Bachelor's Degree in Economics from Universiti Malaysia Terengganu and has expertise in processing online refunds and handling bank reconciliation.
Work at AirAsia
Zati Azhani Abdul Rahman has been employed at AirAsia Global Shared Services as a Refund Payment Executive since 2013. Over her 11 years in this role, she has gained extensive experience in managing refund payments for multiple AirAsia Operating Companies (AOCs), including AAB, AAX, AAI, IAA, TAA, and TAX. Her responsibilities include processing online refunds through platforms such as PayPal, HDFC, and PayU, and she acts as a backup for second draft bank reconciliation and balance sheet schedules.
Education and Expertise
Zati Azhani Abdul Rahman earned her Bachelor's Degree in Economics (Natural Resource) from Universiti Malaysia Terengganu, completing her studies from 2010 to 2013. Her academic background supports her expertise in handling financial processes related to refunds. She has specialized knowledge in AAB THB matching processes and utilizes Axapta for recording and posting payments, including ZES and UOB payments.
Background
Before her current role, Zati managed credit card and fraud reports for various AirAsia branches across multiple countries, including Malaysia, Thailand, the Philippines, Indonesia, and India. This experience has provided her with a comprehensive understanding of the financial operations within the airline industry, particularly in relation to refunds and payment processing.
Achievements
In her role, Zati Azhani Abdul Rahman has contributed to the efficiency of the refund process by updating the Access Research Network (ARN) in the refund system. This update serves to provide evidence of refunds to passengers, enhancing the transparency and reliability of the refund process. Additionally, she collaborates with multiple banks for AirAsia Go reports, including American Express, Citibank, and Maybank.