Zuraidah Zulkifli
About Zuraidah Zulkifli
Zuraidah Zulkifli is a Guest Service Officer with nearly two decades of experience at Airasia, where she focuses on guest satisfaction and operational efficiency. Her prior role as a Confidential Clerk at Affin Bank Berhad provided her with foundational skills in hospitality and task management.
Work at AirAsia
Zuraidah Zulkifli has been employed at AirAsia as a Guest Service Officer since 2005. In this role, she is responsible for setting duty rosters and delegating tasks to ensure effective operations. Her position involves a focus on guest satisfaction through genuine hospitality, aiming to exceed guest expectations. Zuraidah also emphasizes cost-effectiveness in her duties, contributing to the overall efficiency of the service provided.
Previous Experience at Affin Bank Berhad
Before joining AirAsia, Zuraidah Zulkifli worked at Affin Bank Berhad as a Confidential Clerk from 2001 to 2004. This role took place in Kuala Lumpur, Malaysia, and lasted for three years. Her experience in the banking sector provided her with skills that are applicable in her current position, particularly in areas requiring attention to detail and customer service.
Guest Satisfaction and Hospitality Expertise
Zuraidah Zulkifli has extensive experience in creating guest satisfaction through genuine hospitality. Her focus is on exceeding guest expectations, which is a critical aspect of her role as a Guest Service Officer at AirAsia. She applies her knowledge and skills to ensure that guests feel welcomed and valued during their interactions with the airline.
Safety and Security Responsibilities
In her role as a Guest Service Officer, Zuraidah Zulkifli ensures the safety and security of both guests and staff. This responsibility is integral to her daily operations, as she implements measures to maintain a secure environment. Her commitment to safety reflects the standards expected in the hospitality and airline industries.