Zuzana Arvin
About Zuzana Arvin
Zuzana Arvin serves as the Group Global Head of Recruitment at AirAsia, where she has led significant transformations in recruitment strategies since 2019. With prior experience at IBM, American Express, and Agoda, she has a strong background in talent acquisition and workforce development across the Asia-Pacific region.
Work at AirAsia
Zuzana Arvin has served as the Group Global Head of Recruitment at AirAsia since 2019. In this role, she has transformed the recruitment process into a shared services model, enhancing efficiency and compliance with service level agreements (SLAs). She has led a team of 40 recruiters across the Asia-Pacific region, managing an annual recruitment process that handles approximately 1 million applications. Arvin has also implemented AI and machine learning-driven automation for talent acquisition, significantly modernizing the recruitment landscape at AirAsia.
Previous Experience at IBM
Before joining AirAsia, Zuzana Arvin worked at IBM from 2009 to 2013. She initially served as the Recruitment Delivery - Account Manager for Australia, New Zealand, Japan, Korea, and the Philippines for two years. Following this, she became the ASEAN, Japan, and Korea Recruitment Delivery Leader in Malaysia, where she continued to refine recruitment strategies for two additional years.
Education and Expertise
Zuzana Arvin holds a Master's degree in International Business and International Marketing from SPU. Her academic background supports her extensive experience in recruitment and talent management across various industries, including aviation and technology. Arvin's expertise includes implementing innovative recruitment strategies and utilizing data-driven approaches to enhance organizational effectiveness.
Achievements in Recruitment
At AirAsia, Zuzana Arvin has successfully rehired and expanded the workforce post-pandemic through innovative recruitment strategies. She has launched a hiring manager community and established a non-discrimination policy, emphasizing inclusivity within the recruitment process. Additionally, she has orchestrated a digital Cabin Crew hiring journey, integrating automation and technology to streamline operations.
Contributions to Industry Thought Leadership
Zuzana Arvin is recognized as a speaker at 'People Matters' and various HR events, contributing to industry thought leadership. She has designed and implemented a Global University Outreach program for AirAsia, aimed at attracting new talent and fostering relationships with educational institutions. Her efforts in establishing an Employee Value Proposition (EVP) strategy have further enhanced engagement within talent communities.